Frequently Asked Questions
Everything you need to know about shopping with Longdan Online Store
What are your delivery options and timeframes?
We offer standard and express shipping across the country. Standard delivery typically takes 3-5 business days, while express orders are delivered within 1-2 business days. Free shipping is available on orders over a certain threshold.
How can I track my order once it has been shipped?
Once your order leaves our warehouse, you will receive an email with a tracking number and a link to the courier's website where you can monitor your package's progress in real-time.
What is your return and refund policy?
We accept returns within 30 days of purchase, provided the items are in their original condition and packaging. Once we receive and inspect your return, a refund will be processed to your original payment method within 5-7 business days.
Which payment methods do you accept?
Longdan Online Store accepts all major credit and debit cards (Visa, Mastercard, American Express), as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I modify or cancel my order after it has been placed?
We aim to process orders quickly. If you need to change or cancel your order, please contact our customer support team within 1 hour of placement. Once an order has reached the shipping stage, it can no longer be modified.
Are the products on your site authentic and quality-guaranteed?
Absolutely. We source all our inventory directly from authorized distributors and reputable manufacturers to ensure that every product you receive meets our high quality and authenticity standards.